Frequently Asked Questions

WHY SHOULD I USE AFTC TO BOOK A VACATION?

In a word ‘Specialty’. Africa is what we do. We have over a decade of experience traveling to the motherland. With AFTC, you get exceptional personal assistance before, during, and after your vacation. Unlike many other tour companies, AFTC is a black-owned and operated business that employs local people and is aimed at spreading the understanding of global community. Our guides are fully qualified – we are big enough to accommodate your requirements and small enough to customize tours to match your interests. Booking with us ensures that you will experience the best of the continent. You deserve an incredible experience and we’re known for creating them. We’re a premium travel brand with high standards and responsible values.

DO YOU HAVE PAYMENT PLANS?

AFTC offers payment plans for our trips. Your monthly payments start the following month after booking on the same day you paid your deposit. A monthly payment of the minimum amount due is required each month via debit. You may contact us to change your payment date after booking prior to 72 hours of your payment date. Courtesy reminders regarding your upcoming payment will be sent, however, you are responsible for ensuring your payment is successful and your card information is up to date. If your payment is declined we will attempt 2 consecutive days.  After a 3rd failed attempt you will be charged an interest fee.

WHAT ARE THE VISA & IMMUNIZATIONS REQUIREMENTS?

Travel visas and/or immunizations are required for many of the countries we visit. While we do include information in our trip details about visa requirements and immunizations, we always recommend that travelers check with the relevant embassy or consulate as rules can change without warning.

It is the responsibility of each traveler to comply with them and to secure the proper travel documents and/or immunizations. To avoid disappointment and unnecessary expenses, please carefully review the requirements so that you can obtain all necessary documents well before your trip. We will not be held responsible for any charges, trip interruptions, or cancellations due to incorrect or missing visas and immunizations. 

DO I NEED A PASSPORT?

Yes, passports are required for all U.S. citizens traveling abroad. Due to TSA Secure Flight requirements, you must enter all traveler names on your reservation exactly as they appear on each traveler’s passport, including titles such as Jr. or Sr. and any multiple first, middle or last names. If accurate information is not provided, airlines may charge penalties to make corrections or even deny boarding, and you may not be permitted to enter some countries. Any changes in names or passport information should be reported to us immediately via email. Note that any name changes or changes in passport information after you complete your booking may result in additional fees.

Travelers who are not United States citizens: Please consult the consulate of your birth country regarding any authorizations needed to travel. We cannot be held responsible if you are unable to travel due to a failure or inability to secure the necessary permissions, immunizations  and/or visas. Inability to obtain authorization to travel will not be grounds for refund of payments made.

DO I NEED TRAVEL INSURANCE?

AFTC recommends a comprehensive travel insurance policy that provides coverage of your non-refundable coasts for our trip. Many trips and tours, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment.

AFTC requires every traveler to have a travel medical insurance policy to ensure you have emergency medical coverage while on a trip. Proof of coverage is required 60 days prior to your trip.

Your policy must include the following coverages at a minimum.

  • Emergency medical insurance abroad for a minimum of $25,000 USD
  • Emergency medical evacuation for a minimum of $100,000 USD
  • Repatriation of your body should you perish

 WHAT IS YOUR TRIP REFUND & CANCELLATION POLICY?

You have 72 hours from the time of booking to cancel a trip for a full refund. After 72 hours, the trip deposit – and all future payments – are non-refundable.  We highly recommend you purchase a comprehensive travel insurance policy that includes trip cancellation coverage within 3 days after booking that includes a “Cancel for Any Reason” option to cover your non-refundable trip. Trip cancellation insurance is the only means of receiving reimbursement for flights and other non-refundable expenses should you cancel your trip for any reason, whether voluntarily or as a result of AFTC’s actions.

DO YOU PROVIDE TRIP PLANNING SERVICES FOR INDIVIDUALS OR PRIVATE GROUPS?

Absolutely! It will be a pleasure to assist you in creating lasting memories for yourself, friends, family, employees, etc. 

WHAT IS INCLUDED IN MY TRIP?

Each itinerary is customized to the trip you are participating in. All inclusions and exclusions pertaining to your trip can be found on the trip’s itinerary. You will also be sent a final itinerary prior to traveling. Generally, all accommodations, private transfers, ground transportation, local flights, most meals (varies by itinerary), snacks and water, all of your activities (excluding optional add-on experiences), and any entrance fees to parks or museums… You won’t come home to any miscellaneous charges on your credit card.

DO YOU HAVE A WAITLIST FOR SOLD OUT TRIPS?

Because our trips sell out very quickly, we have a waiting list for additional interested travelers. If you are on a waiting list, please provide AFTC with a phone number where you can easily be reached as we may offer additional slots on a first come, first served basis. 

DO YOU PROVIDE ROOMMATES FOR SINGLE TRAVELERS?

Being a single traveler should not keep you from going on an adventure! We do not automatically pair up single travelers as roommates, but if you register for a trip as a single and want a roommate, let us know. We will take note of your request and if someone else inquires about wanting a roommate on the same trip, with each of your permission, we will give each of you the other person’s contact information. If you two decide that you would like to be roommates, just let us know and we will pair you in a room and adjust your account accordingly. In the event you are not paired with a roommate, single supplement rates will apply.

HOW LARGE ARE THE GROUPS?

We specialize in small group travel. We find small groups are best because it leaves room for spontaneity and makes it easier for families and friends to bond with one another and fellow travelers. Guides can give more attention to each individual and allow for smoother logistics. Our guests always travel in groups of no more than 20 people. There’s a good chance you’ll be best friends by the end – but even if that is not the case, your shared interest in your adventure will ensure a successful dynamic. 

WHERE WILL WE STAY?

Hotels, Resorts, Lodges or private Villas; you will always stay in a clean, safe, well appointed, family friendly accommodations, centrally located to minimize travel time to nearby sites and activities.

WHAT ARE THE ACTIVITIES LIKE?

Our trips are the perfect blend of adventure and relaxation. Activities can range from easy to medium intensity. Refer to any specific trip for itinerary samples and remember that you can opt-out of any activity.

 

SHOP QUESTIONS

 

WHAT IS YOUR SHOP RETURN AND REFUND POLICY?

Sale Prices are only available at the time of purchase. Price adjustments are not offered. No exceptions.

All sales are final. We accept returns of new, unworn and unused items that are in Original Condition and Original packaging for Exchange or Store Credit only – No Refunds. Final Sale items cannot be returned or exchanged. No exceptions. All returns must have a Return Authorization Code. Orders returned without a Return Authorization Code are not accepted and returned at the customer’s expense. Should you wish to make a return, you have 10 days to email info@AFTC.com for a return authorization code. Once your return is received, you will receive an email confirmation. If exchanging for another size or item, your exchange will be issued upon receipt of your return if the item is available. If the item is not available, you will receive store credit.

We cannot take responsibility for Return or Exchange shipping costs at this time. A pre-paid label is not provided for returns. Also, we cannot accept returns for used, dirty or damaged items and these will be returned at your expense.

HAVE A QUESTON NOT LISTED?

Contact us at info@AFTC.com for assistance.

Have Additional Questions

We want to equip you with as much information as you need to be comfortable. So, please reach out with any other questions.